Your phone system is one of the most important tools your business relies on every single day. Customers call. Teams collaborate. Deals get done. When that system is outdated, unreliable, or costing more than it should, the impact shows up everywhere.

More and more Australian businesses are making the move to hosted PBX, and the first question they almost always ask is a straightforward one: how much does it actually cost? This guide breaks down the pricing in plain language, explains what drives the cost, and shows you exactly what you get when you choose the right provider.

Hosted PBX Pricing in Australia: What Drives the Cost?

Hosted PBX pricing in Australia is far more straightforward than traditional phone systems. There’s no large upfront capital expense. No surprise maintenance bills. Most providers charge a monthly fee per user or per plan, and that fee covers everything included in the package.

The main factors that influence your monthly cost are:

• Number of lines and extensions required for your team
• Call inclusions — such as unlimited local, national, and mobile calls
• Features included as standard versus those priced as add-ons
• Internet connectivity, and whether it’s bundled with your VoIP service
• Hardware such as IP desk phones, which may be optional depending on your setup
• Contract length — longer terms often reduce the monthly rate
• Support level, and whether local Australian support is included

How Much Does Hosted PBX Cost in Australia

VoIP Remedy offers clear, published pricing with no hidden fees. Here’s what’s currently available at voipremedy.com.au/pricing.

Business VoIP Plans (Phone Only)

• Basic Plan — $134/month: 2 lines, up to 5 VoIP extensions, unlimited local and national calls, voicemail-to-email, and business support.
• Most Popular Plan — $228/month: 4 lines, up to 10 VoIP extensions, unlimited local and national calls, voicemail-to-email, and business support.
• Enterprise Plan — $416/month: 8 lines, up to 20 VoIP extensions, unlimited local and national calls, voicemail-to-email, and business support.

Bundled VoIP and NBN Internet Plans

For businesses that want one provider handling both phone and internet, bundled plans offer strong value:

• Basic Bundle — $217.95/month: 2 lines, 5 VoIP extensions, NBN 50/20, modem included, unlimited national calls, and setup assistance.
• Most Popular Bundle — $315.95/month: 4 lines, 10 VoIP extensions, NBN 100/40, modem included, and one monthly bill.
• Enterprise Bundle — $503.95/month: 8 lines, 20 VoIP extensions, NBN 250/100, modem included, and full setup assistance.

Every plan includes local Australian business support. No offshore call centres, no automated scripts when you need help — just real people who know your setup.

What Does Hosted PBX in Australia Actually Include?

Price is only part of the picture. What you receive for that monthly cost matters just as much. A well-configured hosted PBX in Australia should include the following as standard:

• Auto-attendant menus that route callers professionally without needing a receptionist
• Call queuing so customers are never cut off during busy periods
• Voicemail to email so important messages reach the right person immediately
• Ring groups allowing calls to reach multiple team members at once
• Extension dialling across all staff regardless of location
• Mobile and desktop apps for remote and hybrid teams
• Call recording for quality assurance and staff training
• Real-time reporting to monitor call volumes, peak periods, and team activity

At VoIP Remedy, these features are built into the plans rather than priced as costly add-ons. This is a meaningful distinction when comparing hosted PBX pricing in Australia across providers. Some advertise a low base rate and then charge separately for each feature — the monthly total can look very different once those additions are factored in.

Is Hosted PBX in Australia Cheaper Than a Traditional Phone System?

For most businesses, yes. The comparison becomes clear when you account for the true cost of a traditional system:

• High upfront hardware purchase
• Installation and configuration fees
• Ongoing maintenance and technician call-out costs
• Separate line rental for each physical connection
• High international and mobile call rates
• Lengthy delays and extra fees every time you need to scale

Hosted PBX in Australia replaces all of this with a predictable monthly plan. When you also factor in bundled internet pricing, many businesses find they’re paying less overall while getting far more capability than their old system ever offered.

How VoIP Remedy Approaches Hosted PBX

VoIP Remedy was founded with a clear purpose: to simplify communication for Australian businesses. The team is based locally at 40 Sterling Rd, Minchinbury NSW 2770, and every client is supported by real people who know your setup.

The process from enquiry to go-live is simple:

• A consultation to review your current setup and business requirements
• A custom solution designed around your specific workflows
• Number porting so your existing numbers transfer without interruption
• Full configuration of extensions, call flows, and features
• Team onboarding so your staff are confident from day one

The Bottom Line

Hosted PBX pricing in Australia is transparent, predictable, and far more cost-effective than the traditional alternatives most businesses have relied on for years. Whether you’re a small team looking for a reliable 2-line setup or a growing operation needing 20 extensions across multiple locations, there’s a plan that fits.

Call the VoIP Remedy team today on 02 9834 6973, or visit voipremedy.com.au/contact-us for a free, no-obligation consultation. Your communication system should work for your business — not against it.

FAQs

1. What is included in hosted PBX pricing in Australia at VoIP Remedy?

All VoIP Remedy plans include unlimited local and national calls, voicemail-to-email, business support, and a set number of lines and extensions. Bundled plans also include NBN internet and a business-grade modem. Pricing is published transparently on the website with no hidden fees.

2. How much does hosted PBX in Australia cost for a small business?

VoIP Remedy’s Basic Plan starts at $134 per month and includes 2 lines and up to 5 extensions with unlimited local and national calls. For businesses that also need internet, the Basic Bundle starts at $217.95 per month and combines VoIP and NBN 50/20 into one monthly bill.

3. Can I keep my existing phone number when switching to hosted PBX in Australia?

Yes. VoIP Remedy handles full number porting as part of the setup process. Your existing business numbers transfer to the new system without interruption — customers and suppliers won’t notice any change.

4. What internet speed do I need for hosted PBX to perform reliably?

VoIP Remedy recommends a minimum of NBN 100/40 for most business environments, particularly where multiple phones, cloud applications, and remote staff are involved. The team will assess your specific requirements and recommend the right NBN tier during your consultation.

5. Does VoIP Remedy provide local Australian support for hosted PBX?

Yes. VoIP Remedy is an Australian-based provider located in Minchinbury, NSW. All support is handled locally — no offshore call centres. You get fast, personal assistance from people who know your setup and can respond without delay.